Privacy notice
We respect your privacy. This notice explains how we handle information you share when making a request or contacting support.
Information we may collect
- Your contact details (such as name, email, and phone)
- Trip or request details (preferred date, group size, and notes)
- Optional accessibility or preference information you choose to include
How we use it
- To confirm request availability and share next steps
- To answer questions you send to support
- To communicate relevant updates about your request
Your choices
You control what you share and how we communicate. When you submit a request, you can indicate your agreement to receive email updates related to that request.
Communication preferences
- If you opt in, we’ll send email messages that relate directly to your booking request and support follow-up.
- If you do not opt in, we’ll still respond to your request using the information you provide, when necessary to complete support.
Data security & retention
We take reasonable steps to protect the information you share and keep it only as long as needed to respond to your request and comply with applicable obligations.
Security
We use safeguards designed to reduce unauthorized access, loss, or misuse of information.
Retention
We keep request-related details for as long as necessary to manage confirmations and provide support, and then we dispose of or anonymize it appropriately.
Questions about privacy?
Contact our support team through the support page. Include your request details so we can help quickly.